Privacy Policy
Symphony Silicon Valley (“Symphony,” “we,” “us,” or “our”) is committed to safeguarding your privacy and upholding the highest standards of data protection. This Privacy Policy outlines how we collect, process, store, and protect personal data through our website, symphonysiliconvalley.com, and related services. We are dedicated to respecting your rights and ensuring transparency in how your personal information is handled.
1. Introduction: Our Commitment to Privacy and Data Protection
At Symphony, we recognize the importance of your privacy and are fully committed to protecting the personal information you share with us. We process personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy describes our practices and your rights in relation to your personal data.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of symphonysiliconvalley.com and any services offered through our website. For the purposes of applicable data protection laws, Symphony Silicon Valley is the data controller of your personal data. Our contact details can be found in Section 13 of this Policy.
3. Categories of Data We Process
We process the following categories of personal data, depending on your interaction with our website and services:
a. Usage Data: Includes information about how you use symphonysiliconvalley.com, your IP address, browser type and version, referral source, pages viewed, time spent on pages, and session timestamps.
b. Account Data: Includes your name, mailing address, email address, phone number, and login information (if applicable).
c. Profile Data: Includes your preferences, purchase history, behavior on our website, and interests expressed through your interactions.
d. Communication Data: Includes records of your communications with us, including support requests and contact form submissions.
e. Technical Data: Includes device type, operating system, browser settings, system configurations, and similar data collected from your device or browser.
f. Transaction Data: Includes order details, payment history, delivery addresses, and transaction confirmations.
g. Preference Data: Includes your consents for marketing, event attendance interests, and other selections related to your interaction with our services.
4. Legal Bases for Processing Personal Data
We rely upon the following legal bases for processing your personal data:
– Consent: For sending direct marketing communications or where explicit agreement is obtained.
– Contractual necessity: Where processing is required to fulfill a contract or to take steps at your request before entering into a contract (e.g., ticket purchases).
– Legitimate interests: To provide, maintain, and improve our services, where such interests are not overridden by your data protection rights.
– Legal obligations: Where necessary to comply with legal or regulatory requirements.
5. Your Rights
Under GDPR and CCPA, you have several rights in relation to your personal data:
– Right of Access: You have the right to request access to your personal data held by us.
– Right to Rectification: You can request corrections to any inaccurate or incomplete data we hold about you.
– Right to Erasure: You may request the deletion of your personal data, subject to certain conditions.
– Right to Restrict Processing: You may ask us to limit the processing of your data in certain circumstances.
– Right to Data Portability: You may receive your data in a structured, commonly used, machine-readable format and transmit it to another controller.
– Right to Object: You may object to certain types of processing, such as direct marketing.
To exercise any of these rights, please contact us using the details in Section 13.
6. Security Measures
We employ industry-standard security measures to protect your data against unauthorized access, loss, or misuse. These measures include:
– Encryption of sensitive data during transmission and storage
– Strict access controls and administrative policies for staff
– Regular backups and secure data hosting environments
– Staff training on privacy and data protection practices
We continuously assess and update our systems to maintain robust safeguards.
7. International Data Transfers
Your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA) or your jurisdiction, including the United States. Where such transfers occur, we implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, to ensure adequate protection of your information in accordance with applicable data protection laws.
8. Data Retention
We retain your personal data only as long as is necessary to fulfill the purpose for which it was collected, or as required by law. Specific retention periods include:
– Usage Data: Retained for up to 12 months
– Account, Profile, and Transaction Data: Retained for up to 7 years for tax and legal compliance
– Communication Data: Retained for 3 years
– Technical Data: Retained for no longer than 18 months
– Preference Data: Retained until you update your preferences or withdraw consent
After the applicable retention period, data will be securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar technologies on symphonysiliconvalley.com to optimize your browsing experience. Cookies used on our site fall into the following categories:
– Essential Cookies: Necessary for the proper functioning of the website and enabling services such as account login or ticket purchases.
– Functional Cookies: Enhance usability, such as remembering your preferences or region.
– Analytics Cookies: Collect anonymous data to help us understand how visitors engage with our site and improve performance.
– Performance Cookies: Gauge website load times and technical performance across platforms.
10. Cookie Management and CCPA/GDPR Compliance
You have the right to accept or decline non-essential cookies at any time. Upon visiting our site, you are provided with options to manage consent, in compliance with GDPR requirements. California residents may opt out of the “sale” or “sharing” of personal information as defined by CCPA.
You can also control cookie storage through your browser settings. Please note that disabling certain cookies may affect some website functionality.
11. Children’s Privacy
symponyhsiliconvalley.com is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware that a child’s personal data has been collected without proper consent, we will take immediate steps to delete that data.
12. Updates to This Policy
We reserve the right to amend this Privacy Policy from time to time to reflect changes in law or our practices. Any material changes will be communicated on symphonysiliconvalley.com or directly where applicable. You are encouraged to review this policy periodically to stay informed.
13. Contact Us
If you have any questions about this Privacy Policy, your rights, or our data practices, please contact us at:
Email: [email protected]
We are fully committed to compliance with applicable privacy regulations and addressing your concerns promptly. Please contact us with any privacy-related concerns or requests regarding your personal information.