Privacy Policy
Symphony Silicon Valley (“we”, “us”, or “our”) values your privacy and is firmly committed to protecting your personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant laws. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our website (symphonysiliconvalley.com), services, and communications.
1. Commitment to Privacy and Data Protection
We uphold the highest standards of privacy and data protection. Protecting the confidentiality, integrity, and availability of your personal data is among our core priorities. This Privacy Policy has been designed to transparently communicate how we collect and process your data, and to inform you of your legal rights.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to symphonysiliconvalley.com and any services offered through the site. For the purpose of the GDPR, we act as the “Data Controller” in relation to the processing of personal data described in this policy.
By using our website, purchasing tickets, subscribing to our communications, or otherwise providing your information to us, you acknowledge the processing of your data as described herein.
3. Categories of Data Processed
We may collect and process the following categories of personal data:
a. Usage Data
Includes details about your interactions with our website such as IP address, browser type, operating system, referring URLs, visited pages, date/time stamps, and session durations.
b. Account Data
Includes your full name, postal address, email address, and phone number when you create an account or submit contact forms.
c. Profile Data
Includes your ticket purchase history, musical preferences, seating preferences, event attendance, survey responses, and behavioral data.
d. Communication Data
Includes any information shared with us through support requests, email correspondence, contact forms, and other communications.
e. Technical Data
Includes device type, software configurations, screen resolution, browser plug-ins, and system diagnostics relevant to your interaction with our services.
f. Transaction Data
Includes billing address, last four digits of your payment card, payment confirmations, and delivery information for ticket purchases or donations.
g. Preference Data
Includes marketing consents, event interests, communication preferences, and newsletter subscriptions.
4. Legal Bases for Processing
We only process personal data where we have a lawful basis to do so under applicable data protection laws. These bases include:
– Consent: Where you have provided your affirmative consent (e.g., subscribing to a newsletter).
– Contract: When processing is necessary to fulfill a purchase or ticketing agreement.
– Legitimate Interests: For improving our services, detecting fraud, and organizing our marketing practices—while ensuring the balance of interests and rights.
– Legal Obligation: Where processing is required to comply with applicable laws or regulatory requests.
5. Your Rights
You have rights regarding your personal data, which include:
– Right to Access: You may request confirmation of the data we hold about you and access a copy thereof.
– Right to Rectification: You may request corrections to inaccurate or incomplete data.
– Right to Erasure: You can request deletion of your personal data, subject to legitimate retention obligations.
– Right to Restrict Processing: You may request limited processing in certain circumstances.
– Right to Data Portability: You may request that your data be transferred to another service provider in a structured, commonly used, machine-readable format.
– Right to Object: You may object to the processing of your data, particularly in relation to direct marketing.
To exercise any of these rights, you may contact us at [email protected].
6. Security Measures
We implement appropriate technical and organizational measures to safeguard personal data, including:
– SSL encryption for all data transferred via symphonysiliconvalley.com.
– Role-based access controls to limit internal access to your data.
– Routine back-ups and secure storage practices.
– Staff training on data privacy and cybersecurity protocols.
While we take all reasonable precautions, transmission over the internet is not completely secure, and we cannot guarantee the absolute security of your information.
7. International Transfers
Where personal data is transferred outside of the European Economic Area (EEA) or California jurisdictions to third-party service providers or collaborators, we ensure that appropriate safeguards are employed. These may include:
– Standard Contractual Clauses approved by the European Commission.
– Certification mechanisms aligning with EU-U.S. and Swiss-U.S. data protection frameworks.
We ensure that recipients of such data are committed to compliance with applicable data protection principles.
8. Data Retention
We retain personal information only as long as necessary to fulfill the purpose(s) for which it was collected, or to comply with legal, accounting, or reporting requirements. Retention periods include:
– Account and Transactional Data: Retained for a minimum of 7 years for financial and legal compliance.
– Communication Records: Retained for up to 3 years following your last interaction with us.
– Marketing Consent Records: Retained indefinitely unless revoked.
– Technical and Website Usage Data: Retained for up to 12 months for analytics and performance purposes.
All retention is regularly reviewed and securely disposed of when no longer needed.
9. Cookie Policy
We use cookies and similar technologies on symphonysiliconvalley.com to improve website functionality and analysis. Cookies are categorized as follows:
– Essential Cookies: Necessary for core site functionality (e.g., session management, authentication).
– Functional Cookies: Enhance user experience by remembering preferences.
– Analytical Cookies: Help us understand website usage through aggregated metrics.
– Performance Cookies: Optimize load speeds and responsiveness.
We do not use cookies to collect sensitive personal data without your consent.
10. Cookie Management and Compliance with GDPR & CCPA
Visitors located in jurisdictions affected by the GDPR or CCPA have the right to opt in or opt out of non-essential cookies. We use a cookie consent banner on symphonysiliconvalley.com to obtain your preferences in compliance with these regulations.
You may also manage cookie settings through your browser configuration at any time.
11. Special Protections for Children Under 13
We do not knowingly collect, use, or solicit personal information from children under the age of 13. If we have reason to believe that such data has been collected inadvertently, we will take immediate steps to remove it from our systems. Parents or guardians with concerns may contact us at [email protected].
12. Policy Updates and User Notifications
We reserve the right to update or amend this Privacy Policy at our discretion. Should material changes be made, we may notify you through means such as website banners, account emails, or prominent notices on symphonysiliconvalley.com.
Continued use of our services following such updates constitutes acknowledgment of the revised Privacy Policy.
13. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may contact us at:
Symphony Silicon Valley
Email: [email protected]
Website: https://symphonysiliconvalley.com
We are committed to upholding your data protection rights and ensuring compliance with applicable privacy legislation.